Due to the leakage of customer information of our counterparts, we have recently received feedback from customers that fraudulent syndicates are using the name of "Gold & Silver Exchange" to contact customers.

They use phrases such as "the order has been repeatedly debited due to a system error and you need to follow the instructions to cancel the order at an ATM", "the order has been cancelled and you need to send a letter of proxy to the bank", and "you need to go to an ATM to make a remittance to promote a product" to commit fraud.　If you receive a phone call asking for ATM remittance or installment setup, please do not follow the caller's instructions to avoid being cheated!

Currently, TRUNEY's "Taiwan Bank Virtual Account Payment" and "E-Wallet" payment functions have been restored.
The official website operates 24 hours a day, so you can place your order directly from the official website! If you have any questions, please feel free to call us or use our online customer service (Facebook or official line) during service hours.
⏰ Service hours: Monday to Friday 09:00 - 17:00, closed 12:00 - 13:00.📞 Service phone number: (Taichung) 04 - 2255 - 1118, (Taipei) 02 - 2181 - 1663.

Once again, we remind everyone！We will never contact you about your order outside of business hours or ask you to go to an ATM for a refund. If you receive a suspicious call, please call the Police Department's fraud prevention hotline at 165 for verification immediately, do not provide personal information, ignore calls from unknown sources, and do not follow instructions to operate ATMs to protect your rights and interests.