Transaction Instructions

• Order Online
  Pleaseregister your account first, and then follow the shopping process to complete your online order after successful registration.

• To make a purchase at the showroom, please call in advance to inquire, and Appointment
  To the showroom purchase
  Please call us first and make an appointment to confirm that we have the item you want to buy before you go to the showroom.
  Taichung   +886-4-2255-1118
  Taipei         +886-2-2181-1663

1. Login或Register

2. Select product and add to cart

3. Enter basic information such as the purchaser and shipping address 

4. Choose the delivery method, invoice receipt method, and payment method, and complete the payment
   

5. Please call to provide payment information or fill out the online remittance notification form. 
   

6. Send your goods via logistics or make an appointment online first to pick them up at the showroom
   *Please note: TRUNEY does not provide cash on delivery service*.

We accept: TRUNEY e-wallet, virtual account payment from Taiwan Bank, credit card, and UnionPay card.

• Before you make a purchase, you must deposit an amount in New Taiwan Dollars into your TRUNEY E-wallet (the E-wallet shows a Taiwan Bank 14 code account, which is a separate and exclusive personal member remittance account, so you can go to your bank and make a predesignated account to transfer funds to your account for future purchases).*Please note: TRUNEY currently does not support other currencies such as US dollars*.
  Translated with www.DeepL.com/Translator (free version)

• After the order is sent out, a virtual ATM account (16 codes) will be created, which can be used for ATM transfer (the transfer will fail if the non-designated agreed transfer limit of each bank is exceeded) or ATM payment (the maximum amount of a single transaction is $2 million). The validity period of this order is 1 hour, after the validity period, the payment may still be successful, but the order cannot be established, if you need a refund, you will have to pay a refund fee of $50.For more information about ATM virtual account payment, please refer to:ATM&WebATM Virtual Account Payment Process
  *We will not provide you with a virtual account by email or SMS, please contact our service staff if you need to know your payment account.

• Taiwan Domestic Credit Card
  The domestic credit card handling fee is 2.8% of the total order amount. Please do not use this cash flow with non-Taiwan domestic credit cards. If you use a foreign credit card, please select "International Credit Card Payment" to settle the bill. If you do not choose according to the above regulations, we will unconditionally cancel your order。

• International credit card
  The international credit card processing fee is 4.2% of the total order amount. If you use a credit card issued outside Taiwan, please select this payment method.
  

• Line Pay
  Line Pay processing fee is 3.2% of the total order amount.
  

• DBS and original Citi Bank credit card installment payments
  For three-month installment payments, the credit card handling fee is 5.4% of the total order amount.
  For six-month installment payments, the credit card handling fee is 6.6% of the total order amount.
  For twelve-month installment payments, the credit card handling fee is 9% of the total order amount.
  Please do not use foreign credit cards for this payment method. If you are using a foreign credit card, please select 'Foreign Credit Card Payment' at checkout. Failure to comply with the above rules will result in the unconditional cancellation of your order.

Due to the continuous fluctuation of the international precious metal market, the order price is subject to the E-MAIL order you received. Once the E-MAIL order information is received, the final price of the transaction will be locked and will not change. Please complete the payment within 1 hour. , if you have time problems and cannot pay at the specified time, please let us know in advance.

Due to continuous fluctuations in the international precious metals market, failure to make payment on time will be considered a breach of contract. If the order is canceled (contract terminated) resulting in damages, TRUNEY reserves the right to demand compensation for the loss amount and legal liabilities. Please take care of your credit status and do not abandon orders for the sake of short-term convenience.

If you have not yet placed your order, the price will continue to update until you complete your order.

因應近期詐騙不斷，所有訂單若選擇到現場取貨，則需要本人親自前來取貨，並備妥身分證供查驗，若本人無法親自前來取貨，則需要請代領人填妥代領委託書前來取貨。若訂單金額滿50萬元新台幣，則最快取貨日期為T+1，並且需要由本人備妥資料後親自取貨。