Trading Instructions

How to buy
  • Order Online
    Pleaseregister your account first, and then follow the shopping process to complete your online order after successful registration.

  • To the showroom purchase
    Please call us first and make an appointment to confirm that we have the item you want to buy before you go to the showroom.
    Taichung   +886-4-2255-1118
    Taipei         +886-2-2181-1663

Purchase Process
  1. LoginRegister

  2. Select product and add to cart

  3. Enter basic information such as the purchaser and shipping address 

  4. Choose the delivery method, invoice collection method and payment method, and complete the payment

  5. Call with payment information or fill out an online remittance advice form

  6. Send your goods via logistics or make an appointment online first to pick them up at the showroom
    *Please note: TRUNEY does not provide cash on delivery service*.

Payment Method

We accept: TRUNEY e-Wallet, Taiwan Bank virtual account payment, credit card, UnionPay card

  • TRUNEY e-Wallet

    Before you make a purchase, you must deposit an amount in New Taiwan Dollars into your TRUNEY E-wallet (the E-wallet shows a Taiwan Bank 14 code account, which is a separate and exclusive personal member remittance account, so you can go to your bank and make a predesignated account to transfer funds to your account for future purchases).*Please note: TRUNEY currently does not support other currencies such as US dollars*.
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  • ATM virtual account payment

    After the order is sent out, a virtual ATM account (16 codes) will be created, which can be used for ATM transfer (the transfer will fail if the non-designated agreed transfer limit of each bank is exceeded) or ATM payment (the maximum amount of a single transaction is $2 million). The validity period of this order is 1 hour, after the validity period, the payment may still be successful, but the order cannot be established, if you need a refund, you will have to pay a refund fee of $50.For more information about ATM virtual account payment, please refer to:ATM Virtual Account Payment Process
    *We will not provide you with a virtual account by email or SMS, please contact our service staff if you need to know your payment account.

  • Credit cards, UnionPay cards

    Credit card payments are subject to a 2.8% handling fee on the total order amount, and the following cards are accepted: VISA, MASTER, JCB, UnionPay

Order validity period

Due to the constant fluctuation of the international precious metals market, the order price is subject to the E-MAIL order you receive. Once the E-MAIL order information is received, the most recent price of the transaction will be locked in place and will not change. If the total order amount is less than NT$500,000, please remit the order amount to the bank account specified by TRUNEY or pay at the site before 1:00 pm on the next day according to the payment method you have chosen.
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Cancel Order

Due to the constant fluctuation of the international precious metals market, late payment will be considered as non-fulfillment of debt, and TRUNEY has the right to demand the amount of loss and compensation for related legal responsibility if the order cancellation (contract termination) causes damage.



Price Adjustment Policy

If you have not yet placed your order, the price will continue to update until you complete your order.